Going to the DMV is a universally dreaded experience. It usually means spending your whole day waiting in line behind other frustrated customers to do a task that should only take about 20 minutes. Now, thanks to QLess, you no longer have to physically wait in line.
QLess lets customers get in line remotely from their computers and smartphones or through touch-screen kiosks. It will tell you your estimated wait time and send a message when you are up next. If you are running late, you can simply send a text to be moved back in the queue. This allows customers to roam freely while they wait.
“The average American spends two years of his or her life waiting in line. QLess eliminates 100 percent of the line at 100 percent of QLess locations,” Alex Bäcker, the founder and CEO of QLess, told Fast Company.
In an interview with HuffPost Live, Bäcker said that businesses lose around 50 percent of their customers due to wait times. However, thanks to QLess, businesses have seen a 75 percent reduction in turn aways, overall wait times have been reduced and customers have experienced better service. At one DMV, the transaction length went down by more than 60 percent, Bäcker said in a QLess video.
QLess is currently focused on four main industries: retail, government, healthcare and education. However, the company plans to expand their services to many more providers like airports, banks and even theme parks, where Bäcker initially came up with the idea.
Learn more about QLess at their website and in the video below:
Top screenshot courtesy of the QLess Vimeo channel